Trying to Stay Professional
We hate it when they book...and they don't even know it!
Help! We have a busy 5 chair salon and one very busy manicure station. The problem is with a few clients. We all dread them coming and deal with them the best we can, but even clients that seem to be on the same schedule are now asking to change appointments and not be here when the obnoxious clients are. How do you nicely get clients to quiet their conversation so only their stylist can hear it?
We have a loud gentleman who is transgendering that likes sharing with the entire room. Then you have much more proper older ladies who get their knickers in a twist. We have other offending clients as well. We politely tell them we have a lovely waiting area with all the latest magazines but they keep on walking to the closest chair and begin talking to their stylist while they are working on a client. These behaviors keep happening no matter our gentle nudging! No one wants to lose clients. What are we supposed to do?